With every car rental transaction comes the slightly uncomfortable moment when the agent behind the counter tries to foist the company’s insurance on you. When this happened to me at Hertz at the Hilo International Airport in Hawaii a few weeks ago, I did what I always do: I firmly and politely said no, thank you.
It’s been ingrained in me that buying into the rental company’s insurance is a waste of money. In my case, it would have nearly doubled the price of my rental. I have personal auto insurance and was vaguely confident the credit card I used to rent the car, a Chase Sapphire Preferred card, offered some kind of coverage. Besides, I thought, nothing had ever gone wrong.
And then something went wrong.
One minute I was on my way to an afternoon tasting on a Kona coffee farm, the next I was on a rocky shoulder with two flat tires in an area with no cellphone service and few houses, trying to find some way to call for help. In the ensuing hours and days, I learned some valuable lessons about what happens when you damage your rental car.
If something happens, you’re responsible.
Of the umbrella of insurances Hertz tries to sell you, the one you need to pay attention to is the loss damage waiver, which covers damage to the vehicle. If you don’t buy it through Hertz, it doesn’t matter if you were saving orphans from a burning building — if any part of the car is damaged, you are responsible, regardless of how it happened.
In my case, two flat tires was a “no-fault” incident that involved no other drivers. No matter: I was on the hook. Hertz would demand remuneration, be it out of my pocket or through personal auto, credit card or other insurance.
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